Privacy Policy

Gadd Group Health and Wellness Ltd is committed to protecting your privacy and complying with the UK General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, store, use, and protect your personal data when you visit our website or use our services.

🔐 Who We Are

  • Legal Name: Gadd Group Health and Wellness Ltd

  • Address: 113 Ravenhill Road, Belfast, BT6 8DR

  • Contact Email: info@gaddgrouphealth.com

  • ICO Registered: Yes

📋 What Information We Collect

We may collect and process the following types of information:

1. Personal Identifiable Information:

  • Full name

  • Email address

  • Phone number

  • Address (where provided)

2. Health & Wellness Information:

  • Medical history

  • Health conditions and contraindications

  • Client data, weight, measurements, and photos (via Trainerize)

  • Consultation forms and check-in assessments

3. Transaction & Booking Data:

  • Booking details and history (via Acuity)

  • Payment information (processed securely via Stripe)

4. Website Usage Data:

  • IP address, browser type, device data

  • Pages visited, time spent on site

  • Cookie and tracking technologies (used for Meta Ads retargeting, analytics)

📍 How We Use Your Data

We collect data to:

  • Deliver our services safely and effectively

  • Personalise your wellness programs

  • Communicate with you (appointment reminders, updates, offers)

  • Process payments and bookings

  • Comply with legal obligations

  • Improve our website and services through analytics

✅ Lawful Basis for Processing

We process your data under the following legal bases:

  • Consent (e.g. sign-up forms, intake forms, marketing opt-ins)

  • Contractual obligation (e.g. delivering booked services)

  • Legitimate interest (e.g. appointment reminders, service improvement)

  • Legal obligation (e.g. safeguarding, record-keeping)

🔒 How We Protect Your Data

  • Data is stored securely on password-protected systems

  • Access is limited to authorised staff only

  • We do not sell or rent your data to any third parties

We use third-party services (Acuity, Stripe, Trainerize) who are also GDPR-compliant and may process data on our behalf.

📤 Sharing Your Data

We only share your data when:

  • You provide explicit consent

  • It is required for essential service delivery (e.g. through Acuity or Trainerize)

  • Required by law or to protect legal rights

✉️ Marketing Communication

You may receive occasional wellness updates, promotions, or service reminders. You will always have the option to unsubscribe via email or by contacting us directly.

⚙️ Your Data Rights

Under GDPR, you have the right to:

  • Access your personal data

  • Correct inaccuracies

  • Request deletion (where applicable)

  • Withdraw consent at any time

  • Object to or restrict certain data processing

To make a request to withdraw your data, contact: info@gaddgrouphealth.com

🍪 Cookies

Our website may use cookies to improve functionality and personalise your experience. You can manage cookie settings in your browser.

🔁 Updates to This Policy

This Privacy Policy may be updated periodically. Any major changes will be communicated via our website or direct email.

📞 Questions?

If you have any questions about this Privacy Policy or how we handle your data, please email us at:
info@gaddgrouphealth.com